WHY IT RATES: With new providers and better tools to save agents and developers time, Travelport+ is creating a new standard for the travel retail platform. – Lacey Pfalz, Associate Editor, TravelPulse
Travelport, a global technology company that manages reservations for hundreds of thousands of travel suppliers worldwide, today launched the latest release of product functionality for its next-generation travel retail platform, Travelport+ . The new self-service suite and automation tools, now available on Travelport+, help travelers and the travel retailers that support them create an efficient online shopping and service experience for travelers. Travelport has also recently expanded the availability of NDC content and NDC service capabilities for several of its airline partners.
“This next phase of our Travelport+ evolution is to make our next-generation travel marketplace work and become more internet-like, with more self-service and automation, so our customers can enable their own retail experiences at the modern digital retail,” said Jen Catto, chief marketing officer at Travelport. “With so many customers moving to Travelport+, we’ve remained nimble and focused on enabling agents to automate a task quickly and easily, so agents have more time in their day to serve and support their travelers.” We are also expanding NDC capabilities with our partners, to go beyond simply booking NDC content to actually improving the way flights are bought, sold and served, with new add-ons, paid seats and luggage.
Better workflow automation for agents
Travelport’s new self-service tool, Productivity Automator, is designed to help agents work more productively by reducing the number of manual tasks and vendor calls. The automation capabilities available with Productivity Automator through Travelport+ ultimately gives agents more time to focus on advising their travelers and increases upsell opportunities for suppliers. Travelport+ customers using Productivity Automator have found they can potentially save 14% of time for their entire team every day.
Lisa Henning, Managing Director of Inspire, commented, “Productivity Automator has not only eliminated repetitive tasks by streamlining workflows, it has also helped us significantly reduce the cost of route maintenance, thanks to our improved efficiency.”
Better self-service support for developers and agents
The latest Travelport+ product release also introduces modernized self-service tools for agency customers and developers, including Travelport’s completely redesigned MyTravelport developer portal. The updated portal was designed for modern travel retailers and now offers virtual agent support, smarter knowledge base search and an online community. These customer service and support updates make the Travelport+ digital support journey faster and easier for developers and agencies using Travelport.
Expanded content and more choices for everyone
Travelport continued to evolve its content offering to help agency customers offer more choice with Travelport+, with new add-ons that include paid seating and baggage opportunities with more than 14 new airlines. The company has signed NDC agreements with 19 airlines globally and is continually rolling out more NDC content, making it available to Travelport customers in every region. American Airlines’ NDC content is now available to Travelport+ customers in North America, and Travelport expects three additional airlines’ NDC content to go live in NORAM this quarter.
“New distribution capability is a key part of transforming travel retail,” said Neil Geurin, general manager of digital and distribution for American Airlines. “Travelport is making significant progress with NDC in providing travel agents with access to better, more relevant deals, which is invaluable to American and our customers.”
Travelport customers also have quick and easy access to even more robust and enriched content with over 318 branded fare airlines now living in Travelport+, following the addition of 12 new airlines that recently joined the content. and the Wealthy Travelport brand.
The self-service tools and automation features of this latest version of Travelport+ complement agents’ ability to sell more, freeing up their time, while providing them with an expanded menu of content. For more information, please visit https://www.travelport.com/plus/peak-productivity.
THE SOURCE: Travelport press release.